Privacy Policy
Last updated: September 10, 2025
This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our website and related services (the “Service”). It also explains your privacy rights and how the law protects you.
By using the Service, you agree to the collection and use of information in accordance with this Policy.
Interpretation & Definitions
Account: A unique profile created for you to access our Service.
Affiliate: An entity that controls, is controlled by, or is under common control with us (≥50% ownership or voting rights).
Company (“we”, “us”, “our”): Hiyäm Wellness Living Inc., 1235 Notre-Dame West, Unit 144, Montréal, QC, Canada, H3C 0B1.
Cookies: Small files placed on your device to store browsing information.
Country: Québec, Canada.
Device: Any device that can access the Service (e.g., computer, smartphone, tablet).
Personal Data: Any information relating to an identified or identifiable individual.
Service: The website and related features.
Service Provider: Any natural or legal person who processes data on our behalf (e.g., analytics, hosting, payment, email).
Usage Data: Data collected automatically, generated by the use of the Service (e.g., page views, time spent, device IDs).
Website: The HWL website, www.hiyamwellness.com
You: The individual using the Service, or the company or legal entity on whose behalf such individual uses the Service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data (may include):
- First and last name
- Email address
- Phone number
- Address, City, Province/State, Postal/ZIP Code, Country
- Any information you submit via forms (contact, booking, newsletter)
Usage Data (collected automatically):
- IP address, browser type & version, device type, OS, pages visited, time/date of visit, time on pages, unique device identifiers, and diagnostics.
- When accessing via mobile, we may collect device type, unique mobile ID, mobile IP, OS, and browser type.
Tracking Technologies and Cookies
We use Cookies, web beacons, and similar technologies to operate, secure, and improve the Service. You can set your browser to refuse Cookies; some features may not function without them.
Types we may use:
- Strictly Necessary Cookies (security, session, authentication)
- Functionality Cookies (remember preferences like language)
- Performance/Analytics Cookies (traffic, usage, testing new features)
- Cookie Consent (record your consent choices)
See our Cookie Policy for details and choices.
How We Use Personal Data
We may use Personal Data to:
- Provide, maintain, and improve the Service
- Manage your Account and user access
- Perform and administer contracts (bookings, purchases, support)
- Contact you about updates, security notices, and service messages
- Send news, special offers, and similar information (you may opt out)
- Respond to and manage your requests
- Conduct analytics, monitor usage, and improve user experience
- Evaluate or complete business transactions (e.g., merger, asset sale) with appropriate safeguards and notice
Sharing Your Personal Data
We may share Personal Data:
- With Service Providers (analytics, hosting, payments, email, CRM) under contract and confidentiality
- For business transfers (merger, acquisition, financing) with notice where required
- With Affiliates and business partners (subject to this Policy)
- With other users if you post in public areas
- With your consent or as otherwise permitted/required by law
Data Retention
We retain Personal Data only as long as necessary for the purposes above, to comply with legal obligations, resolve disputes, and enforce agreements. Usage Data is typically retained for a shorter period unless needed for security, functionality, or legal reasons.
International Transfers
Your information may be processed and stored outside your province, state, or country. We take reasonable steps to ensure appropriate safeguards are in place and that transfers comply with applicable laws.
Your Rights (Canada / Québec)
Subject to applicable law (including PIPEDA and Québec Law 25), you may have rights to:
- Access and obtain a copy of your Personal Data
- Request correction or update
- Withdraw consent (without affecting prior processing)
- Object to or restrict certain processing
- Request deletion (subject to legal obligations)
To exercise your rights, contact us (see “Contact Us”).
Privacy Officer (Québec Law 25):
Frédéric Charland at frederic@hiyamwellness.com
Address: Hiyäm Wellness Living Inc., 1235 Notre-Dame West, Unit144, Montréal, QC, Canada, H3C 0B1.
Delete Your Personal Data
If the Service provides self-service tools (account settings), you can update or delete certain information directly. You may also contact us to request deletion. We may retain data where legally required.
Disclosure for Law Enforcement / Legal Requirements
We may disclose Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., court, government). We may also disclose data to protect our rights, safety, users, or to prevent wrongdoing.
Security
We use commercially reasonable security measures to protect Personal Data. However, no method of transmission over the Internet or electronic storage is 100% secure.
Analytics
We may use third-party analytics (e.g., Google Analytics) to understand usage and improve the Service.
Opt-out browser add-on: https://tools.google.com/dlpage/gaoptout
Google Privacy & Terms: https://policies.google.com/privacy
Children’s Privacy
Our Service is not directed to children under 13. We do not knowingly collect Personal Data from children under 13. If required by your jurisdiction (e.g., Québec), parental consent may be required for minors (notably under 14). If you believe a child has provided Personal Data, contact us to delete it.
Links to Other Websites
Our Service may contain links to third-party websites. We are not responsible for their content or privacy practices. Review each site’s privacy policy.
Changes to This Privacy Policy
We may update this Policy from time to time. We will post the new Policy on this page and update the “Last updated” date. For material changes, we may also notify you by email or a prominent notice on the Service before changes take effect.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights:
Email: frederic@hiyamwellness.com
Address: Hiyäm Wellness Living Inc., 1235 Notre-Dame West, U144, Montréal, QC, Canada, H3C 0B1
